Living Room Outdoor Family Shelter Tent

We aim to describe and photograph every item as accurately as possible. Please keep in mind:

• Colors and finishes may look slightly different depending on your screen settings and lighting.
• Dimensions, weight and capacity are approximate and may vary slightly from the listed values.
• Manufacturers may update the design, materials or packaging without notice. Minor changes do not affect the product’s main function.
• Photos may include props or styling for presentation. Only the items listed in the description are included in your order.
• Use the product only as described in its instructions or manual. Damage caused by misuse, improper installation, unauthorized repairs or normal wear and tear is not covered.

Before ordering, please check the description, specifications and compatibility details, such as size, voltage, plug type or device model. If your item arrives damaged, defective or noticeably different from its description, contact our support team with your order number and photos. We’ll review it under our Refunds & Returns policy.

We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.

Order cancellation

All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.

Refunds

Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:

If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.

If you received the wrong item you can request a refund or a reshipment.

If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.

We do not issue the refund if:

Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)

Your order did not arrive due to exceptional circumstances outside the control of https://testpunk.com (i.e. not cleared by customs, delayed by a natural disaster).

Other exceptional circumstances outside the control of https://testpunk.com

*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page

If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.

Exchanges

If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.

Please do not send your purchase back to us unless we authorise you to do so.