Shipping
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Returns
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of testpunk.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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штаны хорошие боялся с размером пролететь рост173 вес 79 размер 34попал в точку материал хороший приятный продавец хороший доставка быстрая
It arrived very fast, the fabric is very thin, pants for summer
Брюки хорошего цвета и качества. (все на любителя) Подбирать размер лучше советуясь с продавцом или по старым любимым штанам. Нитки качственные, кое где торчат после отшивки но это не критично. Я сам подрежу как нужно и подпалю зажигалкой будет надежней. Покупаю такую модель не в первые себе и друзьям. Бывает приходят без претензий, а бывает что нужно подчищать нитки(понимаю как план в конце квартала) Ткань не толстая, не тонкая а "золотая середина" Отшиты добротно, ровно. В Пермь доставили за 20 дней. Не плохо. Продавец с отправкой не тянет. На изменеия и пожелания реагирует. Покупкой доволен. Спасибо!
Nice pants. Ordered 21 Dec, came 3 Jan. Height 176, weight 75 kg, 33 size sat perfectly, slightly long, but I turned it up and everything is OK. I recommend, sewn neatly, the fabric is quality, not thin, not thin ..
Nice
Good fabric density.
Good are cotton
Material and trousers are excellent, took 38 size fit for 50-52 R, delivery two weeks, the store put as a gift keychain, thank you, very nice
The material is pleasant to the touch. On height 190 and size 54-56 sat well. Very fast delivery. Thanks for the keychain.
Ordered 7-DEC Received 3-DEC Will definitely order agin
Pants cool size approached without problems I will still order advise
Very high quality and comfortable
Super, exactly in size!!
Had already bought before. Like the color.
Excellent product and store
well, it's much too large, but it's my mistake...
Neatly sewn, quality fabric.
If you stick to the size, then everything is clear!
Very good quality. By mistake we ask for an excessively large size but we keep it to make gift to a chubby family member jijiji.
183 cm, 82 kg. great.
I ordered the 30-year-old size .. Surprisingly, the length and waist came up. You can say, exactly guessed .. Pants are comfortable, the material is good .. Do not say that they are very dark, I think, but with still pants under them should go down in the cold ..
Второй раз беру эти штаны. Доставка быстрая, размер совпадает, штаны хороши, прям летом-весной-осенью отлично в них ходить. Только не особо надолго хватает - протираются там где карманы. Но в целом штаны - огонь.
Pants have excellent fashion but color me rozczarował. Unfortunately, picture not captures my view pattern on the material. Finally can be :)
Malomerit.